Privacy Policy

1. Introduction

Welcome to Datathorix ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online tools and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, password when you create an account
• Contact Information: Information you provide when contacting us for support
• Payment Information: Billing details for premium subscriptions (processed securely by third-party payment processors)
• Profile Information: Any additional information you choose to provide in your user profile

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, tools used, time spent on our platform, click patterns
• Performance Data: Information about how our tools perform and any errors encountered
• Referral Information: Information about how you found our website

2.3 File Information

When you use our tools, we may temporarily process:

• Files you upload for processing
• Metadata associated with your files
• Processing results and outputs

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide, operate, and maintain our tools and services
• Process your files and deliver results
• Manage your account and subscription
• Provide customer support and respond to inquiries

3.2 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and tools
• Monitor and analyze trends and usage
• Conduct research and analytics

3.3 Communication

• Send you service-related notifications
• Provide updates about new features or changes
• Send marketing communications (with your consent)
• Respond to your comments and questions

3.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our terms of service
• Protect the security and integrity of our services

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing
• Analytics and performance monitoring
• Customer support services
• Email and communication services

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests
• Protection of our rights and property
• Public safety concerns

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Data is stored on secure servers with access controls
• Regular Updates: We maintain up-to-date security patches and software
• Monitoring: Continuous monitoring for security threats and vulnerabilities

5.2 Access Controls

• Limited access to personal information on a need-to-know basis
• Multi-factor authentication for administrative access
• Regular security training for our team members
• Background checks for employees with data access

6. File Processing and Storage

6.1 File Handling

When you upload files to our tools:

• Files are processed on secure servers
• We do not access or view the content of your files
• Processing is automated and does not involve human review
• Files are encrypted during transmission and processing

6.2 File Retention

• Temporary Storage: Files are stored only as long as necessary for processing
• Automatic Deletion: Files are automatically deleted from our servers within 24 hours
• No Permanent Storage: We do not permanently store your uploaded files
• User Control: You can delete files immediately after processing

6.3 Premium Account Storage

For premium users with cloud storage features:

• Files are stored securely with encryption
• You control what files are stored and for how long
• You can delete stored files at any time
• Storage is subject to plan limits and terms

7. Cookies and Tracking

7.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

7.2 Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner
• Opt-out tools provided by advertising networks
• Privacy settings in your account dashboard

7.3 Third-Party Analytics

We use analytics services like Google Analytics to understand website usage. These services may collect information about your visits to our and other websites.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Right to Access: Request a copy of your personal information
• Data Portability: Receive your data in a structured, machine-readable format

8.2 Correction and Deletion

• Right to Rectification: Correct inaccurate personal information
• Right to Erasure: Request deletion of your personal information
• Right to Restriction: Limit how we process your information

8.3 Consent and Objection

• Withdraw Consent: Withdraw consent for data processing
• Object to Processing: Object to certain types of data processing
• Opt-out: Unsubscribe from marketing communications

8.4 Exercising Your Rights

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

If you are between 13 and 18 years old, please get permission from your parent or guardian before using our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules

We take steps to ensure your information receives adequate protection regardless of where it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date
• For significant changes, we will notify you via email or website notice
• Your continued use of our services constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information